Guidelines for Good Quality Packaging

Nexis Services is committed to delivering your parcels with speed and care. However, during the transit process parcels may be handled several times. It is therefore important that all items are adequately packed. Below are some tips that will help you make sure your package arrives at its destination in the best possible condition.

Packaging

At Nexis Services we carry a wide assortment of consignments which can range from letters to pallets. Many of our customers use their own packaging, but we also offer two secure, free of charge, packaging options. For advice on how to package your items please download the guide below. 

Mail Pack

A bag measuring 30cm x 38cm with a side seal. The Mail pack will take any item up to 1kg.

Courier Pack

A bag measuring 46cm x 54cm with a side seal, up to A3 in size and will take any item up to 5kg.

Useful Packaging Tips

• Use a rigid box with flaps intact.
• Choose the size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst.
• Always use high quality materials for your package. Consider strength, cushioning, and durability.
• Choose boxes made of corrugated cardboard, with good quality outer liners.
• Wrap all items separately.
• Put goods in the centre of a package ensuring they do not touch the sides. Your item should be well cushioned on all sides.
• Make use of cushioning materials, to prevent the contents from moving.
• Use strapping, when suitable, as a good way to seal and secure your box.
• Use strong tape designed for shipping if strapping is not available.
• When re-using a box remove all old labels including any old hazardous material indicators.
• Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to other items.
• Place powders in strong plastic bags, securely sealed and then packed in a rigid box.
• Use ‘arrow-up’ labels for non-solid materials.
• Repack your items properly. Many goods are sold in the original manufacturers packaging which may not be suitable for carriage.
• Always pack small items in Mail or Courier packs as appropriate .
• Protect your data discs, audio and videotapes with soft cushioning material around each item.

Please note that Nexis Services will accept no liability for the packaging advice that it provides. The Customer remains responsible for ensuring packaging and labelling is adequate for transportation.

Goods in Transit Contractual Liability

All consignments that travel through the Nexis Services /APC Network travel subject to Nexis Services/APC Overnight Conditions of Carriage 2004. These conditions automatically apply Standard Liability Cover but upon request can be enhanced to Increased Liability Cover. Exclusions apply and some goods travel at own risk*.

Standard Liability Cover

Standard conditions limit liability to a maximum cover per consignment to: Parcel consignment – £100 & Mail Pack and Courier Pack services – £50.

Increased Liability Cover (ILC)

Increased Liability Cover is available up to a maximum of £3,000 per consignment for computers, laptops, computer equipment, peripherals, items containing computerised technology, software, mobile telephones and accessories, or other audio – visual equipment. A limit of £15,000 applies to other goods. There is no excess. Exclusions apply and some goods travel at own risk*.

How do I purchase Increased Liability Cover?

Increased Liability Cover can be purchased when booking a collection online via Hypaship 01733 566740. You must declare the total value of the consignment at the time of sending the goods and you will be charged according to that value. The declared value must reflect the actual value of the goods being transported, taking into account the age and condition of the goods.

*For exclusions and goods that travel at own risk please see our Conditions of Carriage.

We carry a vast range of goods for our customers ranging from printed products, to electronic goods and parts for specialist engineers, and of course regular documents and small parcels.

We have particular expertise in shipping:

The following goods may be carried, but are not covered by our Liability Cover and travel at sender’s own risk:

The following items are not acceptable for carriage:

I’ve received a card telling me I’ve missed a delivery, what do I do now?

You can arrange for your parcel to be re-delivered by APC Called. 

Can I collect my parcel myself?

If you have received a ‘We Called’ card and you prefer to collect an item, you can arrange to collect your parcel from the depot via APC Choice. Please call your local depot who left the parcel to verify that the item has arrived back there before going to collect it, and to check opening hours. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.

Can my parcel be delivered to another address?

Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.

How can I track my parcel?

You can track parcels with the consignment number and delivery postcode via APC Pinpoint

How do I get a proof of delivery (POD)?

There are two ways of getting a POD.  Firstly you can login to the cutstomer area on APC Hypaship which will allow you to login to enter the customer area to see all of your POD’s. Alternatively for single consignments you can use APC Pinpoint If you are having difficulties obtaining your POD using either of the above methods please contact Nexis Services.

When will my parcel be delivered?

For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with Nexis Services, the sender will specify delivery from our range of services. This is normally for delivery by 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time.

Is my parcel covered by any Goods In Transit Liability Cover?

Please click for information about Goods In Transit Liability Cover .

How can I get information on opening an account?

Contact Nexis Services on 01733 566740 or e-mail us collections@overnightparcel.co.uk

How do I book online?

Once you have opened an account with Nexis Services they will be able to advise how to use our online service.

How do I get a quotation?

Contact Nexis Services on 01733 566740 or e-mail us collections@overnightparcel.co.uk

How do I view my POD information

To view a single POD, use the Track Your Parcel form on the left of this page.
If you are a registered user of the website, log in and you will be able to search for the consignment and produce a POD. You can list all PODs for a given date or search for individual jobs by consignment number.

Is there anything you don’t carry?

Please click here for information on what we carry or alternatively click on the drop down above for more information.

Where can I find your terms and conditions?

Click here to read our terms and conditions or alternatively you can download using the link on the left of the page.